Privacy notice

KVNG 2HANDEL, a company incorporated in Mexico with RFC KHA230529FM6 and headquarters at Av. Bonampak, Sm. 6, Mz. 1, Lote 1, Piso 5, 77500 Cancún, Quintana Roo, Mexico (“KVNG 2HANDEL”, “we” or “us”), is the controller (responsable) of the personal data described in this notice and is responsible for its use and protection.

For any matter relating to this notice or to your personal data, you can contact us at privacy@kvngtwohandel.com.

We collect personal data that you provide to us directly through the forms on this website, by email or in the course of a business relationship. Depending on how you contact us, this may include:

• Contact and enquiry form: full name, company, business email, telephone number, country, type of enquiry, sector, product or commodity, estimated volume, preferred trade term and the content of your message.
• Supplier registration form: company name, country, website, products, certifications held, contact name, email, telephone number and catalogue link.
• Correspondence: the information contained in emails you send to any of our addresses, including applications sent to our careers address.
• Website use: technical information such as pages visited, approximate location derived from your connection, device and browser type, collected only where you accept analytics cookies.

We do not request sensitive personal data (datos personales sensibles) through this website. Please do not include such data in your messages. If you send us a CV, include only the information relevant to your application.

We use your personal data for the following primary purposes, which are necessary for the relationship you request from us:

• To respond to your enquiry and to prepare and follow up on proposals for the purchase, sale, sourcing, import, export or transport of goods.
• To register, verify and qualify suppliers, including counterparty due diligence and screening against applicable sanctions lists.
• To enter into, perform and administer contracts with customers, suppliers and service providers.
• To assess applications for employment.
• To comply with our legal obligations, including customs, tax, trade and anti-money-laundering requirements, and to respond to requests from competent authorities.

We may also use your data for the following secondary purposes, which are not necessary for the relationship you request: to send you company news and information about our services, and to analyse how this website is used in order to improve it. You may object to these secondary purposes at any time by writing to the address in section 1. Your objection will not affect the primary purposes.

Your personal data is shared between our headquarters in Cancún and our office in Mexico City, which operate under the same policies, in order to respond to your enquiry or manage the relationship.

We may transfer your personal data without your consent where the law permits it, including to competent authorities where required by law or court order, to customs brokers, carriers, insurers, banks and inspection companies where necessary to perform a contract entered into in your interest, and where necessary to establish, exercise or defend rights in legal proceedings.

We also use service providers who host this website and deliver our email. They process personal data only on our behalf and on our instructions (remisión) and may not use it for their own purposes.

We do not sell personal data.

You have the right to know what personal data we hold about you and how we use it (Access), to ask us to correct it if it is inaccurate or incomplete (Rectification), to ask us to remove it from our records when you consider that it is not being used in accordance with the law (Cancellation), and to object to its use for specific purposes (Opposition). These are known as ARCO rights.

To exercise any ARCO right, send a request to privacy@kvngtwohandel.com with the subject “ARCO request”. Your request should include:

• Your full name and an email address or other means to send you our response.
• A copy of an official identification document or, where you act through a representative, documents that evidence the representation.
• A clear and precise description of the personal data and of the right you wish to exercise.
• In the case of a rectification request, the corrections to be made and any supporting documentation.
• Any other information that helps us locate your personal data.

We will respond within the periods set by the applicable law, currently twenty business days from receipt of a complete request, and will apply our decision within the following fifteen business days where the request is upheld. These periods may be extended once for an equal period where the circumstances justify it.

You may revoke your consent to the processing of your personal data at any time, and ask us to limit its use or disclosure, by writing to privacy@kvngtwohandel.com. Revocation may not be possible where we must continue processing your data to meet a legal obligation, and it may mean that we can no longer respond to your enquiry or continue the relationship.

This website uses a strictly necessary cookie to record your cookie choice. Analytics technologies that collect information about how the website is used are activated only if you choose Accept all, or switch on Analytics under Preferences, in the cookie panel. You can change your choice at any time through Cookie preferences in the footer. Details are set out in our Cookie policy.

We keep personal data for as long as necessary to fulfil the purposes described in this notice and to meet our legal, tax and customs obligations, after which it is blocked and deleted. We apply administrative, technical and physical security measures to protect personal data against damage, loss, alteration, destruction and unauthorised use, access or processing.

We may amend this notice to reflect changes in the law, in our practices or in the services we offer. The current version is always published on this page, with the date of the last update shown at the top. Where a change affects the purposes for which we process your data, we will inform you through this website or by email where appropriate.

If you believe that your rights have been infringed, you may also contact the competent Mexican authority for the protection of personal data.